oksgame Privacy
Policy

1. Introduction

oksgame ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the oksgame platform at oksgame.app. This Privacy Policy describes how oksgame collects, uses, stores, shares, and protects your personal information in connection with your use of our online gaming services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using any part of the oksgame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you must discontinue use of the oksgame platform. For questions or concerns, please contact our Data Protection Officer using the details provided in Section 14.

2. Personal Data We Collect

oksgame collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province, and ZIP code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, UMID, SSS ID, PhilSys National ID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment method references
• GCash or Maya account reference numbers (partial, for verification purposes)
• Bank account details (partial, for withdrawal verification)
• Account balance history and bonus credit records

2.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, win/loss records, and session duration
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Unique device identifiers
• Platform access logs and timestamps
• Cookie identifiers and session tokens

2.6 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences

3. How We Use Your Personal Data

oksgame uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the oksgame platform.
• Age and eligibility verification: To confirm that you meet the 21+ age requirement and are not accessing the platform from a prohibited jurisdiction.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all features of the oksgame platform.
• KYC and fraud prevention: To conduct Know Your Customer checks, detect and prevent fraudulent activity, money laundering, and other illegal conduct.
• Regulatory compliance: To fulfill our obligations under Philippine gaming regulations, PAGCOR requirements, and the Data Privacy Act of 2012.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming behavior, enforce responsible gaming tools, and identify players who may need support.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall oksgame player experience.
• Security: To protect the integrity of the oksgame platform, detect unauthorized access, and maintain system security.

4. Legal Basis for Processing

oksgame processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given clear, informed consent to the processing of your personal data for a specific purpose (e.g., marketing communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contractual necessity: Where processing is necessary to perform the contract between you and oksgame — specifically, to provide the gaming services you have registered for.
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, and the Data Privacy Act.
• Legitimate interests: Where processing is necessary for oksgame's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.

5. Sharing Your Personal Data

oksgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

5.1 Regulatory and Government Authorities

oksgame may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government bodies where required by applicable Philippine law or a valid legal order.

5.2 Identity Verification and KYC Providers

We engage accredited third-party KYC and identity verification service providers to assist with document verification and fraud screening. These providers process your data solely on our behalf and under strict data processing agreements.

5.3 Payment Processors

To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, oksgame shares the minimum necessary transaction data with the relevant payment service providers. These providers are bound by their own privacy policies and applicable financial regulations.

5.4 Technology and Infrastructure Providers

oksgame uses trusted cloud hosting, cybersecurity, and platform infrastructure providers to operate the platform. These providers act as data processors under our instruction and are contractually prohibited from using your data for any other purpose.

5.5 Game Software Providers

Certain game providers may receive anonymized or pseudonymized session data for the purpose of game performance monitoring and fairness auditing. No directly identifiable personal data is shared with game providers beyond what is technically necessary.

6. Cookies and Tracking Technologies

oksgame uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: Used to collect anonymized data about how players use the oksgame platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the oksgame platform. oksgame does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

7. Data Retention

oksgame retains your personal data for as long as necessary to fulfill the purposes described in this Policy, and in accordance with applicable legal retention requirements. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years for regulatory compliance and dispute resolution purposes.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with oksgame's data disposal procedures.

8. Data Security

oksgame implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the oksgame platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for all internal systems handling personal data
• Regular security audits, vulnerability assessments, and penetration testing
• Intrusion detection and prevention systems monitoring platform traffic in real time
• Secure, geographically redundant data storage with regular encrypted backups
• Staff training on data privacy and security obligations under Philippine law

While oksgame takes all reasonable precautions to protect your data, no electronic system is completely immune to security risks. In the event of a personal data breach that poses a real risk to your rights and freedoms, oksgame will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by oksgame:

• Right to be informed: You have the right to know what personal data oksgame collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data oksgame holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your oksgame account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your rights override those interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe oksgame has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. oksgame will respond to all verified data subject requests within thirty (30) calendar days of receipt, or within such other period as required by applicable law.

10. Children and Minors

The oksgame platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. oksgame does not knowingly collect personal data from individuals under the age of 21.

If oksgame becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor has registered on the oksgame platform, please contact us immediately at the details in Section 14 so we can take prompt action.

11. Third-Party Services and Links

The oksgame platform may reference or integrate with third-party services such as payment processors (GCash, Maya, Philippine banks) and game software providers. These third parties operate under their own privacy policies, which oksgame does not control.

oksgame is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the oksgame platform.

oksgame does not include third-party advertising networks, social media tracking pixels, or cross-site behavioral advertising technologies on the platform.

12. International Data Transfers

oksgame primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such transfers occur, oksgame ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized as providing adequate data protection.

oksgame will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without your explicit consent or a valid legal basis under Philippine law.

13. Changes to This Privacy Policy

oksgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the oksgame platform at least seven (7) days before the changes take effect, where practicable.

The "Effective Date" at the top of this page indicates when the current version of the Privacy Policy came into force. The most current version will always be available at oksgame.app/privacy-policy.

Your continued use of the oksgame platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you must cease using the platform and may request account closure.

14. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by oksgame, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the oksgame platform
• Response Time: We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 calendar days

If you are not satisfied with oksgame's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.

This Privacy Policy was last updated on January 1, 2026. © 2026 oksgame. All rights reserved.